Read the text below and answer Questions 8-14. Delayed items: if you are the 7………………………., you must claim within three months of posting the package.Lost or damaged items: within 12 months of posting the item.that was used when the item was originally sent.) When claiming for the cost of a damaged item, include in the case of a package, include something (e.g.include proof that you have posted the item.When claiming compensation for a lost item to request action if you don’t have enough to ensure all the relevant sections are completed go online to learn about their policies or get the 1……………………….Claiming compensation from the Royal Mail for lost, damaged or delayed -mail Write your answers in boxes 1-7 on your answer sheet. Claims for delayed items must be submitted within 3 months of the date they were posted if the claim is made by the sender, or within 1 month of receipt if the claim is made by the recipient of the item.Ĭhoose NO MORE THAN TWO WORDS AND/OR A NUMBER from the text for each answer. We allow up to 15 working days for items to arrive, so cannot accept a claim for loss unless 15 working days or more have passed since the item was posted.Ĭlaims for lost or damaged items must be made within 12 months of the postal date. Please retain the original packaging (and damaged items, if not sent to us) as we may need to inspect them. However, if these are very large or unsafe to post, you may instead provide photographs as evidence of the damage. When claiming compensation for items that have been damaged, you should send us the items themselves, if possible. till item reference number, receipt, bank statement, etc. If claiming for the contents of a package, you also need to provide proof of value, e.g. If you wish to claim compensation for lost items, you need to send us original proof of posting, e.g. If you find that you do not have the evidence required to make a claim but would like us to investigate an issue with your mail service, the easiest way to do this is by visiting our website. When you fill in the form, make sure you complete it in full, using the checklist that we have provided to help you. Alternatively you can get the details from our ‘Mail Made Easy’ booklet, available at any local post office branch. Lost, Damaged or Delayed Inland Mail Claim Formīefore completing this claim form for lost, damaged or delayed mail you should visit to find out all you need to know about our policies. Read the text below and answer Questions 1-7.
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